Warranty & Replacement Policy
Coverage, warranty periods, and how to claim a replacement or repair.
1. Warranty Coverage Overview
Every product sold on PlayBeat Digital is covered by a written warranty. Digital license keys, subscriptions, and accounts carry a full-duration stability warranty — meaning your purchase is protected from the moment of activation until the exact end date of the plan you paid for. Smart projectors and other hardware carry a one-year manufacturer warranty from the date of delivery, covering manufacturing defects, component failures, and dead-pixel issues beyond the threshold stated on the product page.
2. Digital Products — What Is Covered
If a license key fails to activate, is flagged as already redeemed, is disabled by the upstream provider without cause, or an account loses access before the paid period ends, PlayBeat will repair, replace, or re-issue the product at no cost. Claims are verified against our fulfilment logs and your order number, so always keep your delivery email. Warranty on digital products is void only when activation instructions were not followed, the key was used on a device or region explicitly marked as unsupported, or the account was suspended for terms violations unrelated to product validity.
3. Smart Projectors — What Is Covered
Hardware warranty covers optical engine faults, mainboard and power failures, speaker defects, remote control malfunction, and WiFi/Bluetooth module failures that occur under normal household use. It does not cover accidental drops, liquid damage, unauthorized opening of the chassis, firmware modification, or electrical damage from non-standard power sources. Accessories such as stands, cables, and lens caps are covered for 90 days against manufacturing defects only.
4. How to Claim
Start a claim within your warranty period by contacting support with your order number and a short description (photos or video help enormously). For digital items we verify and re-issue within 24 hours in most cases. For hardware, approved claims receive courier pickup instructions; our technicians test the unit and either repair it on site or dispatch a replacement within 7-14 working days of receiving the faulty item at our service centre. Return shipping for approved warranty claims is paid by PlayBeat.
5. Replacement vs Refund
Within the first 24 hours after purchase you may choose between a replacement or a full refund. After that window, warranty claims are fulfilled as replacements or repairs first; a pro-rata refund is offered only when no equivalent replacement is available in stock. Refund processing timelines and exclusions are described in detail in our Refund Policy, which works together with this document.
6. Warranty Extensions
Selected projector bundles include an extended 24-month warranty, shown on the product page and printed on your invoice. Extended warranty claims follow the same process described above. If you are unsure what coverage applies to your order, message our team through the live chat widget, email support@playbeat.digital, or WhatsApp +92 332 1049333 — include your order number and we will confirm your coverage instantly.
Contact Us
Email: support@playbeat.digital · WhatsApp: +92 332 1049333
Registered office: HOUSE 334, Street 6, Jinnahabad, Abbottabad, Pakistan