Refund Policy
When refunds and replacements are available, and how to request one.
1. Our Guarantee
PlayBeat offers a 24-hour satisfaction guarantee on every digital license purchase. If a key fails to activate, is already redeemed, or proves invalid, we will issue a replacement key or a full refund within 24 hours of verifying your complaint. Hardware purchases are covered separately by the one-year warranty described in our Warranty Policy.
2. Eligible for Refund or Replacement
You are entitled to a refund or free replacement when: the license key is invalid or already activated by someone else; delivery of a digital product does not arrive within 15 minutes of a successful payment; you were charged twice for the same product; or you cancel an order before the digital key has been generated and dispatched. Video proof or screenshots of the activation failure speed up verification considerably.
3. Not Eligible for Refund
Refunds cannot be issued where: the key has been successfully activated by you; the warranty window on a subscription account has expired; the product was marked "Final Sale"; your account was banned by the upstream provider for activity unrelated to product validity; or delivery failed because you supplied an incorrect email address. Hardware that has been physically damaged, opened, or used beyond testing is not refundable but may be repairable under warranty.
4. Hardware Warranty Claims
Smart projectors carry a one-year manufacturer warranty. For claims, contact support with your order number and a short video of the fault. Approved hardware claims receive courier pickup instructions; repaired or replaced units are dispatched within 7-14 working days of receiving the faulty unit at our service centre.
5. How to Request a Refund
Email support@playbeat.digital (or message us on WhatsApp at +92 332 1049333) with your order number, a description of the issue, and any screenshots. Refund requests should be submitted within 7 days of the delivery date. Approved refunds are credited back to the original payment method within 5-7 business days of approval. Wallet and cryptocurrency refunds are returned to the source wallet within 48 hours. If a refund is refused you will always receive a written explanation and the option to escalate.
Contact Us
Email: support@playbeat.digital · WhatsApp: +92 332 1049333
Registered office: HOUSE 334, Street 6, Jinnahabad, Abbottabad, Pakistan