Privacy Policy

Playbeat Digital Pvt Ltd ("Playbeat", "we", "us", or "our") operates a digital marketplace at playbeat.digital where customers can purchase digital products, subscriptions, game keys, gift cards, and software licenses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website or purchasing any product, you consent to the practices described in this policy.

We collect the following types of information:

• Account information: name, email address, and password (hashed) when you register.
• Payment information: processed securely by Lemon Squeezy. We do not store your card details — only the transaction ID and payment status.
• Order information: products purchased, order numbers, license keys, and download history.
• Communication data: messages you send via WhatsApp, email, or our contact forms.
• Technical data: IP address, browser type, and usage data collected via cookies and analytics.

We use your information to:

• Process and fulfill your orders, including instant delivery of digital products.
• Generate and deliver license keys and download links.
• Send order confirmations, receipts, and product updates.
• Provide customer support via WhatsApp and email.
• Detect and prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations under Pakistani and international law.

All payments are processed by Lemon Squeezy, our merchant of record. Lemon Squeezy handles card collection, 3D Secure authentication, and PCI-DSS compliance. We never see or store your full card number, CVV, or banking credentials.

For Pakistani customers, we also accept JazzCash, EasyPaisa, and local bank transfers via Lemon Squeezy's supported methods.

We use essential cookies to keep you logged in and remember your cart. We also use analytics cookies to understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, but some features may not work correctly.

We do not sell your personal information. We share data only with:

• Lemon Squeezy — for payment processing and order fulfillment.
• Hosting providers — for database and application hosting (Neon PostgreSQL).
• Legal authorities — when required by law or to protect our rights.

We protect your data with industry-standard measures including SSL/TLS encryption in transit, hashed passwords (bcrypt), JWT-based authentication, and role-based access control. Our database is hosted on Neon's secure PostgreSQL platform with encryption at rest.

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security but we strive to protect your information.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Export your order history and license keys.

To exercise these rights, email info@playbeat.digital (General), support@playbeat.digital (Support), or director@playbeat.digital (Director).

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.